Super 8 by Wyndham Austin University/Downtown Area
The Super 8 by Wyndham Austin University/Downtown Area appears to be a property that could benefit from significant updates. While the staff are often described as friendly and accommodating, reports suggest a need for enhanced cleanliness and maintenance improvements throughout the hotel. Many guests mention discomfort due to conditions within the rooms.
Overall, the hotel’s value proposition seems tied to its price point, but potential guests should be aware of potential issues. Room quality and general upkeep seem to be areas where improvements would significantly elevate the guest experience. It’s advisable to carefully consider recent reviews before booking.
Customer Reviews
Super 8 by Wyndham Austin University/Downtown Area has a rating of 3.3 out of 5 based on over 1868 reviews on Google
Definitely won't/don't book here. You have been warned. Very unacceptable, uncomfortable & unpleasant. The room stink as soon as we opened up the door. Comforted had smoking hole. Restroom/tab was peeling, hole in the wall, mold, old stickers like a kids room. No iron, coffee because they wanted to charge us for it. Had two rooms and both TVs couldn't get the same channels as the other.
Not recommended for families, showers were not working and bathroom were smelled bad wit roaches eggs. All the sewage outlets were opened. Service is good, breakfast is with least options but not bad for the cost we paid for the room. Other than that rooms has to improve since it's mus be old property needs complete renovation or reconstruction.
I had originally made a reservation at a different hotel. I arrived after a 6 hr drive around 3 AM to find out my reservation was canceled. I came here and the front desk staff (an older gentleman) was super friendly and accommodating. The room was pretty decent. The beds and pillows were sooooo comfy. My daughter loved her bed qnd said she melted into the mattress and fell asleep immediately each night. I recommend
Worst hotel experience in Austin — this place needs to be bulldozed. The room was absolutely disgusting and completely uninhabitable. It was infested with black mold everywhere, even in the air — you could feel it pulling at your lungs. I got sick and needed medical treatment. Electrical wires were sticking out from the vanity light, and the outlet by the hairdryer didn’t work. The hairdryer itself was broken. The toilet barely flushed and we had to ask for a plunger multiple times. The refrigerator door wouldn’t close, so all our food spoiled. On top of the filth, Diana at the front desk was shockingly rude and unprofessional — absolutely not suited for hospitality. She had no understanding of ADA laws and gave us trouble over legitimate service animals, saying they "don’t bark." Meanwhile, drug addicts were knocking on our door until 1 a.m., a woman high on heroin walked into our room, and a known pimp was running girls in and out of two rooms down the hall. This place is unsafe, unsanitary, and a complete disgrace. DO NOT stay here.
Room smelled musty could use some air freshener..my wife and I are in our 60s and have disabilities we were placed on third floor ; however, it was quiet and we rested well....cigarette burns bored on top blanket....I asked for an inspection upon departure and return of security deposit however have not been notified that such deposit had been returned by my bank ..upon check out I noted a gentleman in lobby stuffing his shirt with bread ...the staff was friendly and helpful...overall I have the impression that this hotel is working hard to make improvements .....they addressed each item I mentioned...overall my stay wasn't bad but for the price I could have chosen a better place ...from the work I saw the staff doing i wouldn't be surprised if these issues don't become a thing of the past very soon....everyone there was working hard and very friendly
Charging $90 and taking $60 deposit for such a nasty hotel is abusive. I usually don't like living negative reviews but this time, I think I must help other avoid this trap. Please find a better place to stay. The shower is super nasty.. the breakfast is useless.. I could not shower, and I did not touch their breakfast.. you get much better meal at burger king for $5.
I have stayed here twice it's been great both times. The front desk clerk has had 3 different hair colors on both my trips. Blue, Pink , and grey. Now I have to come back and see what color is next.
Information about Super 8 by Wyndham Austin University/Downtown Area
Address
Super 8 by Wyndham Austin University/Downtown Area is located at 5526 N Interstate Hwy 35, Austin, TX 78751, United States
Phone
The phone number of Super 8 by Wyndham Austin University/Downtown Area is +1 512-451-7001
Website
The website of Super 8 by Wyndham Austin University/Downtown Area is: wyndhamhotels.com
