Hilton Austin

SxFabulous.

This place is super nice. The rooms have a great view of Austin and they are cozy and spacious. Also this hotel has personal trainers here which is super cool! The pool area is nice and relaxing too. The only thing I wish is I wish that the lobby wasn’t super noisy.

Awesome hotel. Great location. The pool area is amazing . For my birthday they gave me a gift bag filled with goodies and a handwritten birthday note. A very nice and classy personal touch. Gigi at the front desk is very sweet and everyone else was very nice and helpful as well. Highly recommend this hotel. Drew the pool bartender was great . He makes delicious cocktails.

Had a great stay here. Called ahead and had a ton of questions about the property. Pam or Pamela (?) answered the phone and was incredibly helpful and a pleasure to speak with! Room was clean, views were great, and everyone else we spoke to were friendly.

There is room for improvement in their housekeeping practices. I was not impressed with the cleanliness of the bathroom. The robes that were provided smelled as if they were previously worn. When I set them out to be replaced, housekeeping took the robes, but never replaced them. The bathroom counters had a stale smell and felt generally unsanitary. Our mattress cover was full of holes on the left side of the bed. I'm going to assume this was an isolated incident, however still unacceptable for such a highly rated hotel. I hope they do better on our next visit.

This is the customer service every hotel should strive for. The valet drivers are very kind and welcoming, the staff behind the front desk are as well. Special thanks to Gift and Elvia at the Austin Taco Project breakfast location within the hotel, they both showed compassion and care for their jobs, and I couldn’t feel more welcomed to enjoy a breakfast buffet.

Want to write a brief review of my stay at the Hilton Hotel in Austin Texas. My wife and I stayed at the hotel on Friday July 18th and Saturday July 19th and we left on Sunday July 20th. Everything went well during our stay. Our room wad very nice, clean and the bed was also comfortable. The only recommendation that I would make is that the water pressure was a little soft or light. When leaving on Sunday I want to give a thank you to a guy named Luis assisted usvwith checking out. Luis delivered exceptional service when he assisted us. On Saturday morning I ate at the Austin Taco Project on Saturday and my bill amount was not accurate as it appeared as if extra gratuity was added so my final bill was over the amount that I had agreed to pay. Luis told me that he would take care of it and that I shouldn't worry about anything. He didn't question me and made me feel like he really cared about me and my concern. It's employees like this that make customers want to stay at your hotel in the future. While staying at the hotel all of the hotel employees that I came across were very friendly. I will be staying at this hotel again in the future.. ||Thank you,|One happy customer!!