Extended Stay America- Suites- Austin - Downtown - Town Lake

Not worth the cheap price, spend a little more per night and go somewhere else. I expected the building to be dated and budget, which was the case. I didn’t expect the sketchy parking lot or the homeless encampment in the woods behind the building. The absolute worst part was the smell in the third floor hallway, imagine chemicals mixed with puke mixed with rotting trash mixed with nursing home smell. The AC unit in room had obvious black mold. The staff was friendly but their computer and door card system is extremely slow. Extended Stay hotels are very hit or miss, I wouldn’t stay here again.

Arrived and was told that my 11 day stay was refused because the hotel was fully booked and that they'd left the responsibility of contacting me to book elsewhere to Expedia. Would recommend double-checking any booking. If you shake hands here, count your fingers.

Great location but that’s about it. Stayed 2 weeks and regrettably with my toddler. Never again. Room smelled, NEEDLE CAPS under the bed and we got a stomach bug the first two days there. Front desk named Amber was RUDE. Could not be bothered for anything and never had anything( towels, sheets, trash bags etc) available. Also the keys ALWAYS mess up. Was locked out of our room after midnight and could not find the front desk because she playing hide and seek with the security officer who also said he didn’t know where she was. Oh and they continue to charge you even after you checkout. This location was a nightmare. Never again.

One of my best stays at an extended stay America in a long time location is perfect, the rooms are spacious, the service is wonderful, the rooms are clean, the staffs here are very helpful and friendly. Wanted to thank Mrs Latasha Vaughn the General Manager for holding a wonderful place for us to stay and feel comfortable while we sleep. A lot of people look for a high end place with a cheap price and to me this place is very well taking care of. I enjoyed my stay here and I will definitely be returning in the near future. Thank you all

Awful customer service. The weather strip on our front door was not up to code and literally anyone could have come into our room. Our next door neighbors were so loud and rude. The whole hotel reeked of smoke and was so outdated. The bathroom door even has water damage. It’s gross and disheartening to have stayed here and been charged more than two nights stay for smoking even though the employee neglected to inform us of the policy and did not send documentation to sign until 4:50AM the day after check in.

For what it is, this is an excellent value for money. The rooms are clean and equipped with the basics management is quick to help and has a great attitude. Very positive vibes in general. It’s not supposed to be a Hilton, but for those who are looking for more longer accommodation and find themselves in a bit of a limbo or for those on business trips it’s perfect.

Positive: The staff is really nice and helpful. They do everything they can with what's available to them. My room and bed was clean and I appreciated the grab and go breakfast. I had a muffin and coffee, which was all I needed. Negative: My room's old food smell SO bad, but it's probably inevitable with a kitchen. The AC could use regular cleaning and filters because the smell really came out when the AC kicked on. Breakfast was supposed to be til 9:30 and it was gone when I went at 9:15.