Southwest Farmers Market

I’ve been a loyal customer to this store since they opened! I’m highly displeased at my recent experience on Sunday. The very rude cashier packed my groceries in such a way it caused my loaf of bread to be flat. We didn’t noticed until we put the groceries in the car. I immediately went back into the store to inform her that the method she used flattened my bread and requested to switch for a normal loaf. She rudely dismissed me and told me to talk to the manager. He was very unhelpful and blamed me for flattening the bread. He said no one else will buy the bread if I exchange it. If I went to HEB/Walmart/Trader Joe’s this would not be a problem at all! Please train your staff how to properly bag groceries and to have good customer service. Even the manager was out of line! Imagine arguing back and worth about a $5 loaf of bread after spending over $300! Very embarrassing and poor service. Don’t get into the customer service industry if you hate customers.

They have every African food stuffs u can think of.

This is the 3rd time, I am placing order and the manager has no good customer service. The fried rice was too soft and got sour the same day. Today the 06/09/2025. I ordered fried fish paid almost $70 for large tray and I told the manager who took the order that I do not want the fish heads, but he still put the heads. That shows he doesn’t pay attention to detail. The staffs have no clue what is good customer service. Everything about ordering and receiving is poor. They say we need to patronize our people and see what we get from them.

Despite the issues my family and I have had with this store over the years, today was easily one of the most irritating experiences we’ve had so far. Picture this: they offer a points card where you accumulate cash-back after each purchase. That balance is supposed to function like real money, and you can use it toward future purchases. Every time you scan the card, you earn more. Sounds pretty straightforward, right? So I check out a basket of food. Initially, I consider using the points but decide against it. I figured it could go toward something else. While waiting for our ride, we decided to grab a few snacks and biscuits and use the points then. That’s when the nonsense began. We get to the register and are casually informed that we have to wait 24 hours before the points are usable. Yes, twenty-four hours. Let that sink in. After several rounds of confusion with the cashier, the manager comes out. I’m thinking, "Great, someone who’ll actually listen." Except noooo, it was like talking to a wall. He kept repeating the same line: "Your money is there, you’ll get it in 24 hours." What I needed him to understand was that this isn’t about whether the money exists, this is about a broken and completely illogical system. Like, I get it. Maybe the points from today’s purchase aren’t instantly available. But my previously accumulated points, the ones I earned from shopping here for MONTHS, should be usable whenever I want. Especially if I’m still in your store, trying to spend them. What kind of program punishes a customer for wanting to keep shopping with you? And to make matters worse, the manager kept cutting me off mid-sentence. He never acknowledged our frustration, never even repeated back what I was trying to explain, and wrapped up with a flippant, "Well, if you come back and the points are still not there, I’ll talk to the company." Hello??? That completely missed the point! The issue is not that the points won’t appear, it’s that they are locked to begin with. Do you see the disconnect? So here’s the bottom line, and I hope someone in charge reads this and actually cares. First: Train your cashiers properly. If your policy is that only the first transaction of the day can use the points, then SAY THAT clearly at checkout. Either inform the customer up front, or just apply the points automatically. Don’t leave people guessing, then act indifferent when they come back confused. Second: Upgrade your rewards card system. You’re a major business, and you can afford to work with a company that doesn’t restrict access to previously earned rewards. It makes no sense to hold a customer’s balance hostage just because they came back to shop again. Most major retailers in the U.S. have figured this out already so what’s your excuse? And one more thing. At the very least, a manager should be able to listen actively and show that they understand the problem a customer is having. Even if you can’t solve it in the moment, listening matters. But instead, we left feeling dismissed, unheard, and very frustrated. As customers of Southwest Farmers for five years, we did not deserve this treatment.

I recently purchased goat at this place. I got 10 pounds of goat meat. After I purchased it I placed it in a freezer bag and headed straight home. After I got home I marinated it and let it stay in the fridge . Tell me why the morning of Christmas as I am cooking the goat it starts stinking up and falling apart. The goat wasn't even on the stove for 30 minutes. The meat was falling apart like it was pressure cooked but the skin was still hard . They sold us spoiled goat and when I called the owner they said we must have passed some place else before heading home. They refuse to refund us. This is honestly very upsetting and disappointing, I will not be buying any meat here again!

Good place to shop African foods and services. You can fine fresh food items as well as cooked foods. The staff are warm and helpful. I can tell it is all under good management.

The baker woke up and chose violence today on the buns. The stars is for the puff puff. The buns were a terrible disappointment. I don’t think anyone even tasted these before they were put out for sale. Straight to the trash. I opened several to see if maybe it was just one but the entire batch of buns were tasteless, no sweetness at all and undercooked. It’s like they too puff puff mix and said let's add flour to it and call it buns. Please do better. We are already having to pay higher prices for your items so make them worth it please.