Petco

WORMS IN CAT FOOD!! This is my go to petco and I am absolutely disappointed that this was sold on the shelf. It’s my fault for not checking closer since it was on clearance, but holy crap. I wasn’t expecting to find worms when I opened the bag. I’ll update the review when I get my refund from the store but yikes beware!! I tossed the bag in the trash and I’m too scared to look for the expiration date, but this bag looks old and forgotten :/ Update: Went back to the store the next day to return the item. The store associate apologized and said that this rarely happens with Instinct brand cat food. She gave me a full refund and I bought a different cat food. She gave me 30% off my purchase of a new bag. I read online that bugs could happen due to improper storage, so maybe these bags got left somewhere for a really long time, which is why they were on clearance. I’ve previously bought Instinct high protein cat food before with no issues.

The past two visits have been awful and I won’t be returning to this or any Petco. The last time I was rudely interrupted by (I think) a manager during checkout and there was a long line with an open register. Today I was wandering the aisles looking for something and theee employees passed me. None of them greeted me or asked if they could help me find what I was looking for. I sincerely asked the cashier how they were doing and the response was "Do you have a phone number with us?" Nonexistent customer service in every interaction. I work retail, too. I know it’s a grind, but this is unacceptable.

Wow. What a bizarre and unnecessary experience I had at this Petco tonight. Nothing like innocently walking into a pet store in an excellent mood to pick up a few cans of food for your 5 pound Pomeranian to have it end with the store manager threatening to call the cops on you. It started with me trying to purchase prescription dog food. I didn’t have my Petco prescription card with me that’s needed to purchase the food; however, I did have a Petsmart prescription card, but the store manager wouldn’t accept it. Understandable, right. Except then I realized that my vet is still open and I can call them to get the prescription, yay! Yeah, no. The store manager said no that won’t work because it doesn’t have a barcode and the only way to get a barcode is through the Petco onsite vet who is closed for the evening. What? I didn’t have to do that when I originally brought in the prescription to Petco. So confusing and frustrating because at this point I’ll even take one can of dog food so my dog doesn’t starve. I decide to call the Petco 800 number to see if someone can assist me because the store manager said she was the only person in charge at the store. The customer service person was actually very nice and tried to accommodate me. She said if my vet calls in my prescription to the store than that is acceptable, so I handed the phone to the store manager so customer service could tell her directly. At that point I also remembered that I actually have his physical prescription from the vet in my car! Yay again! I can get my dog some food! Yeah, no. Guess who put her foot down and said no that won’t work. You got it, you know, the big boss, store manager. I practically begged and pleaded with her to accept the prescription from the vet and at least sell me one can of food and she refused. Even though I now had the physical prescription right there in my hand, because it didn’t have the Petco prescription account number for her to scan, she said she absolutely will not be selling me any dog food and that I needed to leave the store or she will call the cops. Seriously? I wasn’t even mad. I was just trying to prove my case and show her that I was abiding by the rules and providing the necessary paperwork. She definitely thought she was doing the right thing by sticking to her stringent way of thinking, using zero logic skills. NOT smart. NOT management material. So, she calls the cops on me (weird) and I leave. I have the tiniest, sweetest, most adorable little dog who’s hungry and the store manager refuses to sell me one can of dog food even when I, the customer, provide a what is needed to purchase the food. Who does that? Only someone who obviously doesn’t care about animals and should never be in charge of a pet store. If she’s not fired because of this incident, that’s fine because she will inevitably do something else to get herself fired. It’s just a matter of time. ✌️

Great store for our pets a lot selection good location Firts time here and absolutely I’ll be back soon my chihuahua is super happy to be here

Grooming - Maddison did an amazing job on Birdie and I truly appreciate how happy she was when I picked her up and how great she looked. Thank you so much for taking care of her. We definitely will be back.

Although I appreciate the friendly staff, there are a few concerns that warrant improvement at this pet store. While selecting a new fish, I observed several tanks containing deceased fish or fish being attacked by other fish that were not well-suited for cohabitation. While I will continue to patronize the store due to its convenient location near H-E-B, I hope that the overall quality of the store will be enhanced with increased effort.

It's well stocked and promoted their products well. Be sure you know what you're paying for since some prices are higher than others. There's a small clinic where a dog was being groomed.