Austin Emergency Center: Mueller Emergency Room

I'm SO grateful my insurance covered this visit but even if it didn't I just have to sing their praises anyway. Went in with an injury late at night and treatment took 2hrs roughly because they had to call specialists in but in the meantime everyone from start to finish treated me like a king and I can't ever pay that feeling back. Bad history with ER and hospitals, so this meant a lot to me. Thank you staff so much for going above and beyond. I truly appreciate it.

I went to this location today and the provider I saw, Dr. Adams, was extremely patronizing and combative from the start of my visit. I felt very dismissed, even after her telling me she wasn’t trying to be dismissive, which leads me to believe she was aware of her tone with me. I came to the emergency center on the advice of an after hours nurse hotline. She asked very condescending questions like "what do you expect from us treatment wise" and "what kind of tests do you want me to run" which I replied "I’m not a doctor I don’t know!". I was extremely disappointed and frankly annoyed by her tone with me. I could have accepted the fact that there wasn’t much they could do for me at this location, but I really could have done without her attitude. Patients deserve respect and professionalism and I did not experience that here. The receptionist and nurse were very kind, though.

Dr. Adam’s just displayed one of the worst examples of bedside manner this afternoon. No doctor should ever reply to a patient with " what would you like me to do?" After said patient shows concern for serious problem. Front Desk staff and nurses were exceptional so it pains me to have to leave one star due to the doctor. If you don’t want to work with people and patients, then maybe consider a different career?

I had a kitchen mishap at night while cooking and needed stitches ASAP! I remembered this place being near by and was seen & helped immediately by the very nice staff; From the front desk lady, to the tech, to the nurse, all were great. The Doctor, Satyajit Deshmukh, took very good care of me. He made a traumatizing experience kind of pleasant and repaired my two mangled fingers! Thank you all!!

Called there because Amazon dilered my package to the wrong building and signed by someone at a front desk. Trini answers the phone and was extremely rude. I was simply inquiring about a package and not a patient. Trini needs to find another job.

Came here with a glass injury that required stitches. The staff was very efficient in helping me. Dr. Galatzan did a great job. The cut sliced a part of my tattoo in half and he was able to sew it back together connecting the pieces. He was very gentle and careful in the process. I would recommend this facility.

All the staff were amazing! And to be honest, thought I was there to get stitches for a dumb thing that I did, I actually ENJOYED my visit to the clinic. I’d recommend to others and would go back myself!