Austin Motor Inn

My toilet overflowed on a Saturday night . Went to the front desk to get a mop, or maybe some towels or maybe even some cleaning supplies. Nothing. I had to drive to Walmart and buy a mop and some cleaning supplies so I wouldn't have to sleep in my own waste. No refund ever offered.

As far as service, housekeeping was okay, but every other action with all other team members was unsatisfactory. One of the handicap spaces was consistently blocked by poor parking in the space next to it and the employee guy had the nerve to question whether or not I had a placard but no one corrected the poor parking job.

Had nearly 3 break ins overnight & when reported to the workers we were invalidated and told ‘you should’ve looked at the reviews.’ Bed bugs all over the place, cigarette smell & burns in the beds. Terrible parking. Seems the owner is in on the men who stay around the area at midnight. Women & children, NO ONE should stay here at all.

This is one of the worst hotels in Austin.. I can't even take a shower! Hey, at least there's not bed bugs!

First of all the short heavy set lady that works 1st shift is a the MOST disrespectful person I have ever dealt with at any hotel was charged $25 for a power cord and $15.00 for 1 wash cloth which is all they will give you that a 2 towels. The cord was not off of the property and could of said something as it was plugged into TV cord. Then I was told that my room was being rented from somebody else that I had to leave even though I paid for it and booked it through an online third party before 11:00 I still had to leave my vehicle had just been vandalized not there somewhere else it 107 degrees outside and we had to wait outside from 11:00 until 4:00 actually it was later than that it was about 7:00 when I was able to get in because they charged me with so many different fees it ended up being over a hundreds Plus a night that day I don't mean to be disrespectful or call the old lady out but she was just so rude that I know I can't be the only person that had experienced that with this lady she knows who she is going need to put a grievance in on her because that was just uncalled for and very very disrespectful and rude

I've never had a problem since I've been coming here for nearly 2 years

The manager forgot to give me my receipt of returning the remote and room key. She is now refusing to send my deposit back to me and keeps lying about it not being her. I've stayed before and never had this issue. How sad they will steal from customers and it's only $10 that's pathetic.