Ally Medical Emergency Room - South Austin

Okay so the hype is REAL. The people who work here are angels. Felt horrible Sunday morning at 4am and went in to get checked and for some reassurance. Jess was at the front desk and was super nice and welcoming. Tyler took my temp and checked my vitals. Nurse Joe and Dr Dwyer took really good care of me. I had already been on antibiotics but needed reassurance that what I was going through still was normal because I was still in a lot of pain. Dr Dwyer offered me a shot that nurse Joe gave me and it helped with my pain a lot and I was able to go home and finally get some sleep. It was so early in the morning they all had really good high energy still and I appreciated that. Hopefully I don’t have to go to the ER anytime soon but I would go back to this place because the care they offered.

Okay first of all, I had a total freak accident, that’s besides the point, Ally Medical off Menchaca was the best ER/ emergency room experience I’ve ever had. It’s crazy to say that out loud or to even think of it in that perspective but it’s true. All the medical staff that was present, Rachel, Tyler,Vickie,Joe/Chris/Kimiagavee, and Pandi. The entire crew honestly at this point ensured that I was comfortable and taken care of. They were very thorough during intake, and immediately took to my attention. They were very kind, humble, smart, and the most supportive group of people I’ve met. I highly recommend coming here even if you feel it’s minor, you’re in good hands here. Thank you all so much for properly diagnosing me and ensuring I received the proper medications/ treatment.

I am so happy this place exists! Wednesday I was In the most extreme pain I’ve ever been in and was terrified to go to the hospital and sit in a waiting room for hours to be seen. I showed up to Ally Medical and Sandy greeted me. She was so quickly compassionate to me, and so helpful while I was Literally blacking out from the pain I was In. She swiftly told me their payment options while alerting the staff for my assistance. I was Then greeted by Whitney and Keegan. Amazing people. I was Seen by Dr. Arul and he was equally as amazing. Later in my stay Rachel came in to give me a shot (that I did not make easy for her to do) and she made me feel so seen and so at ease. I literally could not thank the staff at Ally Medical enough for how amazing I felt Being in their care. One of the scariest moments of my life and they were all so communicative, empathetic, knowledgeable, and attentive. Other names I’d like to mention are: Vickie and dermenter. I have told all my local friends to keep ally in mind incase of emergency - it was the best choice I made!

PA - Tori, Nurse- Rachel on point- on task. Made this unexpected visit smooth, streamlined understood. Was seen very quickly. These professionals are On task, kind and respectful. ER tech, Bessie delivered a smooth wrapping to my wound. Sandy/Jessica at front desk communicated immediately. Ally ER on manchaca - 5 stars and above

I had a wonderful experience at Ally medical. The team there did a great job of taking care of my wound and were fast. Everyone was very friendly and check in was easy. I highly recommend Ally Medical ER.

This was the most caring entire staff I’ve ever seen!! They could see me trying to walk up to the door and barely making it, and just came out as quickly as possible with a wheelchair. The look of concern was actually genuine. The level of care from the whole team that day was unmatched. I was actually treated like a patient and not just "the next person in line." I just wanted to thank Brook, Bessie, Vickie, Mark, Donna, and last but not least, Dr. French so for everything. You truly are, The Care Team.

I’m giving 5 stars because I was greeted with warmth and the nurses were incredibly sweet, but I want to share my experience with Dr. Johnson. He didn’t introduce himself, jumped straight into his routine checklist, and showed no empathy while I sat there clearly upset and crying. I immediately felt like I wasn’t in good hands and left feeling even more stressed than when I walked in. A lot of people coming in are in pain, overwhelmed, or anxious, and the last thing anyone needs is to feel like they’re a burden or that the person in front of them would rather be anywhere else. He came across with an attitude and didn’t carry a professional or compassionate demeanor at all. I’m still giving 5 stars because I truly believe this is a great place with a kind and supportive team, but I wouldn’t recommend him to anyone. In a patient-provider role, having credentials is one thing, but it’s also about knowing how to care for people.