Easirent Car Rental Austin-Bergstrom Airport (AUS)

THIS WAS THE WORST RENTAL EXPERIENCE OF MY ENTIRE LIFE!!! First of all, we were supposed to have a Buick SUV but that provided us with a small Hyundai Kona instead. The exterior was in awful condition with scratches and dents from the previous drivers. Early on, I noticed the alignment was off but assumed that was the only issue. As we went through our trip, I had to keep refilling the air on the front passenger tire as it would be 18 PSI when it should be in the 40 PSI. Later on, the car was shaking violently on the freeway and I had to pull over. When we looked we saw that the front driver tire was COMPLETELY FALLING APART! They failed to inspect and perform maintenance on the vehicle so bad that one tire disintegrated and the other one was bald with a slow leak. I called the office in Austin and they said it was UP TO ME to get the issue fixed. Thankfully my insurance company sent out someone to change the spare and we had to drive 45 MPH the rest of the trip. When we dropped the car off in Salt Lake City they were shocked at the condition. We went through high mountain roads which could have easily resulted in a fatality. If I could give a negative 5 starts I would! This company is seriously negligent on the inspection and maintenance of their vehicles, if you VALUE YOUR LIFE do not rent from them... see the photos below for evidence.

DO NOT RENT HERE. This company runs a serious scam. I was rented a car on June 18th with a cracked windshield and even though I am not at fault for the crack worsening they refuse to refund me even for the days I have not yet had the car. Wouldn't spend another cent here if my life depended on it, and neither should you.

My experience was ok when I showed up my vehicle wasn’t ready! You see the car was almost on E, was told the road are all tolls sold me that extra fee for something I didn’t need. The one gentleman his customer service was poor, not concerned with my issues. The manager did come out and talk me to explain.overall I might use this company again , each state is different:

Car was cheap. It was supposed to be a Buick SUV, but received a Sedan instead. It was just me, so this wasn’t a major issue, but it could have been. It was also very dirty. This place IS NOT at the Austin Airport. They run one shuttle and you need to add at least 40 minutes to your timeline on either end. My car had a badly broken windshield, and only half a tank of gas. I still had to turn it in filled up though, or pay an extra fee. Stick with more reputable companies.

Firstly, I get there today to collect my rental and it’s no longer available after I called a couple of hours before asking when it will be ready. They told me at 1pm the latest since my time to pick up was 1:30pm. I get there at 2:30pm and they no longer have my vehicle because it’s "out of service." So now I’m forced to get an upgrade and pay for it when it wasn’t my fault. It should’ve been free. Secondly, I’m now about 2 hours from Odessa. I had a blow out on the front right tire because the vehicle wasn’t checked on properly before being given to me. The alignment is off too. That photo is with the tires straight. The wheel is crooked. Now I have to pay for roadside/tow truck because the worker there failed to mention that when I rejected the liability insurance that it also covered flats, roadside, and glass. He only told me it covers if someone hit me. I called back to ask about the process of driving it back because it’s unsafe to drive the spare tire and they’re now telling me to pay for the tire that blew out, which I will not do. That’s not my responsibility as a paying customer. Just like enterprise or any other rental car, it’s the companies responsibility because it’s their vehicle. When I told him that he said "well we’re not enterprise ma'am." Yes and you can tell. I work in customer service and they have terrible customer service. I will never recommend this place to anyone.

We had a fantastic experience with Bobby at Easirent Car Rental. From the moment we arrived, Bobby was incredibly hospitable and welcoming. He took the time to ensure we understood all the rental details and answered all our questions with patience and professionalism. The customer service was top-notch, making the entire process smooth and stress-free. We truly appreciated Bobby's friendly attitude and dedication to providing excellent service. We highly recommend Easirent, and especially Bobby, for anyone in need of reliable and friendly car rental services in Austin!

I had a very frustrating experience with Easirent. I booked a mid-size SUV but was given a Chevy Malibu instead, with no price adjustment even though it was a cheaper car. The bigger issue came when I got a flat tire - the tire shop told me all four tires had dry rot and the car wasn't safe to drive. When I tried to contact customer service for help, I was repeatedly put on hold for 30 minutes until the line disconnected, three separate times. The only positive part of my experience was when I went to the rental center in person. Bobby helped me directly, quickly found me a safe replacement car, and treated me with professionalism and kindness. He turned a very stressful situation around and I really appreciated his attitude. After returning the car, things got even worse. I was charged a toll fee for a car I didn't even drive on the day in question. I called and was told they would review it and issue a refund, but they never did. The day after I dropped the car off, I even received a call saying the car was "missing" and that they had no record of my return. This was alarming, since I had in fact returned it on time and signed their inspection form - though oddly, they had me sign a blank form, saying they would inspect the vehicle later instead of doing it in front of me. That practice is very unusual and concerning. Because of these unresolved issues and the overall lack of accountability, I changed my rating from 3 stars to 1 star. The company needs serious improvements in safety standards, customer service, and return procedures. The only reason I'm not giving zero stars is because of Bobby's professionalism, but Easirent as a company completely failed me.