Alamo Drafthouse Cinema Lakeline

My wife and I got a $50 giftcard. For two tickets, two meals, and two drinks (soda) our total was about $85. Soda is $7 EACH. Also, there is a mandatory 18% service fee. Guess they can't afford to pay the staff enough? Even though they charge $7 for a soda and $16 for a basic burger? We will never go back to any Alamo theatre again. Even if given a giftcard it is just not worth it. Can't believe it is over $15 for two sodas after fees and taxes lol.

Update: so fun to see an early screening of How to Train a Dragon. The free posters were a nice touch. I ordered frames to preserve them and showcase them per my son’s request. Epic moment for them. One issue with being double billed but we are confident the staff will fix it. I’ll update this if not. Love that the popcorn seems air popped and the clarified butter is such a gift to someone allergic to dairy proteins. Thank you! Previous Review: Enjoyed the ambiance of the Alamo Drafthouse. Full service with food and drinks. The bottomless popcorn is amazing with clarified butter and salt. Thank you Prince and other staff that made our evening seamless and enjoyable.

Today we had a very disappointing and upsetting experience at your theater. I have been living in this country for 15 years, and during all this time we have always encountered excellent customer service everywhere—restaurants, shops, cafeterias, and movie theaters. Unfortunately, today was completely different. I brought my 11-year-old son to see Harry Potter and the Half-Blood Prince. We have been watching the entire series, one movie each weekend, and he was so excited about this one. Unfortunately, due to unexpected car trouble, we arrived about 20 minutes late. I completely understand that this was partly our fault, and I apologized at the reception. However, this is a dine-in theater, where throughout the entire movie people are constantly moving around—servers bringing food, guests going to the restroom, plates being cleared. Entering at 12:20 instead of 12:00, in seats located at the aisle edge, would not have disturbed anyone. I explained this, but the staff simply told me, "It’s the policy," and refused to let us in. As a result, we lost our tickets (which were not cheap compared to other theaters), our lunch, and most importantly, the special experience I had promised my son. We were left extremely disappointed and upset. I kindly request a full refund for the tickets, and I hope you will reconsider how such situations are handled in the future. This kind of rigid response, without any flexibility or understanding, is not the standard of customer service we have come to expect in this country. We will not be returning, and I cannot recommend your theater to others.

This theater is great, but they've been omitting big releases like The Long Walk Many times, movies that should be given priority are instead shown in South Lamar and Mueller. Might not mean much, but I pay my subscription to support many films to be on the big screen. And it's unfortunate Lakeline has constantly not shown high profile films more than usual. May cancel if they continue removing options

Alamo drafthouse never fails. Every location offers a unique environment, and watch movies has always been amazing. Definitely taking advantage of $29.99 membership plan which I encourage everyone to get!

Love the Alamo Draft house. My son and I watched the noon showing of The Conjuring:Last Rites @ the Lakeline location theater/screen 7 on Sept 6th. Movie was awesome btw. I chose noon because I purchased the tickets several days ahead and they had the most open seats available for purchase. We sat on row 6 which gave us a perfect view! The burgers we ordered were restaurant quality to our surprise, I was expecting ok burgers. The only thing that I found that needs improvement were the seats. They didn't rock, recline or move in anyway. My son said that other theaters in that location had really comfortable seating. Ill be back again and hope they upgrade the seats but until then I'll check which theater a movie is being shown in first.

Went to see demon slayer and I loved it but didn't feel comfortable about the ladies standing outside the restroom asking people if they voted or registered to vote, which is personal in a place kids and family want to watch movies and get away from politics and just didnt feel right. Especially after what happened recently, I dont want my kids to think about that stuff. Respectfully we came to enjoy an anime movie only We also noticed no theme or special items To honor the movie to put people in the mood, which made the experience less amazing, We spoke for days prior about how we couldn't wait to see the themes of drinks/food and it was just original menu.