Hertz Car Rental - Austin - Austin-bergstrom International Airport (AUS)

I have been a loyal personal and business customer with Hertz for many years and a presidents circle member, I have never seen any other location with such rude employees that mock you, lack professionalism and overall manners. Their president's circle lot is filled with nissan altimas random kias and buicks. The vehicle we rented had sticky splatters and stains all over the place which we had to clean ourselves. And yes they have the AI/UVEYE Scanners at this location. We will see how that will turn out in a couple days.

This was my second experience with Hertz. I always rent full-size gold level full size trucks. This truck rental was horrible. Truck was full of scratches and dents and not clean. I could barely see out of the windshield in the sun due to the inside window being so filthy. Airbag light came on constantly during driving triggering an SOS call through the display making it nearly impossible to follow the nav. I’m very dissatisfied

(Edited review and score after resolving the return issue). First, they had no cars in their President's Circle lot. Had to wait for them to bring cars out one by one with the other President's Circle members to get a car on first come first served basis. No choice, just take whatever comes out. Upon returning the car, they charged me $40 for gas when I brought the car back with a full tank, topped off at the gas station right at the airport, probably with more gas in it than it had when I picked it up. I only paid $8.35 to fill it up, but anyway, brought it back full. Thanks to the quick response from the owner upon the posting of my initial negative review, I was able to finally get hold of person at Hertz who was able to resolve the issue. The Website is not easy to navigate for such issues, but once I got to a person, I was able to get the issue solved, so I have changed my rating and am only deducting one star for the chaos at the pickup. Thank you for the quick response!

Very easy, quick rental experience. A short 3-5min walk from Terminal and if you're a Gold Rewards member (free) your name is on the board and you can pick and choose any car from your car fleet with keys inside. Going out the gate was a easy and contactless drop-off was a breeze, too. Can highly recommend.

Extremely Disappointed – Unsafe Vehicles & Insulting Compensation from Hertz I would strongly advise against renting from Hertz. The vehicle I was given was not roadworthy and did not meet even the most basic safety requirements. During my rental, the car experienced serious mechanical failures that required immediate repairs—repairs I had to pay for out of my own pocket, just to keep the vehicle safe to drive. This is completely unacceptable coming from a company that claims to be a leader in the rental industry. What’s even more frustrating is how Hertz handled the situation. Instead of properly reimbursing me for the unexpected costs caused by their faulty vehicle, they offered me loyalty points—as if that makes up for the time, stress, and money I lost. Frankly, it felt like an insult. Renting from Hertz shouldn’t mean putting your safety at risk or being left to deal with expensive, unforeseen repairs. I will never rent from them again, and I urge others to seriously reconsider before doing business with this company.

She was SUPER helpful and courteous! Make sure you have a CREDIT Card or you will NOT be able to get a car. Also look on Expedia for a better deal. Look for dollar rental it's the same company.

This location was great. We were delayed by many hours due to weather. Young guy at the counter was so friendly and made the whole process feel relaxed. Cant remember his name but Hertz is lucky to have such a great employee as the face of their business. Rental process was seamless and easy to understand. I would recommend this Hertz location.